FAQ

We accept online payments via Creditcard and PayPal for online purchases. Delivery drivers carry an Eftpos machine and accept Cash On Delivery (COD) although online payments are preferred. Customers picking up from our depot can pay by Eftpos or cash.

The Department of Fair Trading has classified the sale of firewood by 3 methods:

• weight – must be measured on approved scales

• volume – must be tightly stacked

• the lot – ie “a box trailer load”

Buying by weight is the only true means of purchasing firewood on an even playing field. All retailers selling by weight have a legal obligation to supply the correct weight, as advertised. There is no room for approximating.

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The problem with buying by the metre, is that the term “tightly stacked” has to date encouraged subjective clarification. In essence, this term would mean each piece is individually hand stacked, like a packet of matches. However, most retailers consider the wood falling into the truck with a small amount of manual adjustment as being “tightly stacked”. As a result, the difference in volume between one supplier and another can be significant.

Selling by weight means you the customer, get exactly what you are paying for.

Yes, pick up from our depot in Tooradin during our opening times by request only, contact us to arrange pick up.

We can deliver between 1 (approx 2.4 cubic) to 3 tons per trip. For 20 ton bulk loads, please contact us for a quote. 

Blue Gum is denser than Red Gum and offers the same heat / volume ratio at a much better price. Check out this firewood comparison report (AG1150, Feb 2004, ISSN 1329-80622) published by the Department of Primary Industries (now known as Agriculture Victoria).

1 ton is approx 2.3 - 2.4 stacked cubic meters